by Rebecca Wiles | 25 Jul, 2018 | Business Acumen, Customer Relations, Selling Skills
Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow CUSTOMER: a person who buys goods or services from a shop or business. Right now, based on the above definition of CUSTOMER, is where our blog entry could end…! Our customers pay our... 
by Rebecca Wiles | 27 Jun, 2018 | Customer Relations, Knock-Out Customer Service, Loyalty Matters, Selling Skills
Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow The core concept of sales is centred on your customers. When you’ve been in the sales industry for a long time, you realise how much the process and sales is far from selling at all.... 
by Rebecca Wiles | 23 Jan, 2018 | Business Acumen, Customer Relations, Knock-Out Customer Service, Selling Skills
Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow Client: “How do we get great information from our customers?” This question is asked regularly by our clients to our team ‘How do we get great information from our... 
by Rebecca Wiles | 28 Nov, 2017 | Customer Relations, Loyalty Matters, Questioning skills, Selling Skills
If you could turn back time on your last failed sales call and redesign the way you asked those questions, so you gained quality answers, what would you do or what would you change? What if you knew back then, what you know now, would you want to know the biggest... 
by Rebecca Wiles | 6 Nov, 2017 | Customer Relations, Knock-Out Customer Service, Selling Skills
Some people think of their customers as a means to buy their products or services. Some people even think of their clients as someone who ‘transacts’ with their company. Some people think they have a great relationship with their customers, but the reality is that... 
by Jenny Salazar | 20 Sep, 2017 | Crazy Rant, Customer Relations, Loyalty Matters
Is it just me, or does it drive you crazy too, when you visit a restaurant, hairdresser, clothes shop, etc. as a customer, and you’re in conversation with them about this or that. Then at the end of the ‘transaction’, they give you a promotional...
