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#AskBec: A customer asked me why I value them so much

#AskBec: A customer asked me why I value them so much

by Rebecca Wiles | 25 Jul, 2018 | Business Acumen, Customer Relations, Selling Skills

Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow CUSTOMER: a person who buys goods or services from a shop or business. Right now, based on the above definition of CUSTOMER, is where our blog entry could end…! Our customers pay our...
What’s scarier? Passive or Aggressive Customers?

What’s scarier? Passive or Aggressive Customers?

by Rebecca Wiles | 27 Jun, 2018 | Customer Relations, Knock-Out Customer Service, Loyalty Matters, Selling Skills

Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow The core concept of sales is centred on your customers. When you’ve been in the sales industry for a long time, you realise how much the process and sales is far from selling at all....
My customer asked me how to get great information from their customers

My customer asked me how to get great information from their customers

by Rebecca Wiles | 23 Jan, 2018 | Business Acumen, Customer Relations, Knock-Out Customer Service, Selling Skills

Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow Client: “How do we get great information from our customers?” This question is asked regularly by our clients to our team ‘How do we get great information from our...
The biggest mistakes salespeople do when they want quality answers

The biggest mistakes salespeople do when they want quality answers

by Rebecca Wiles | 28 Nov, 2017 | Customer Relations, Loyalty Matters, Questioning skills, Selling Skills

If you could turn back time on your last failed sales call and redesign the way you asked those questions, so you gained quality answers, what would you do or what would you change? What if you knew back then, what you know now, would you want to know the biggest...
12 easy steps to make your customers love you more

12 easy steps to make your customers love you more

by Rebecca Wiles | 6 Nov, 2017 | Customer Relations, Knock-Out Customer Service, Selling Skills

Some people think of their customers as a means to buy their products or services. Some people even think of their clients as someone who ‘transacts’ with their company. Some people think they have a great relationship with their customers, but the reality is that...
Crazy Rant about not knowing your customers

Crazy Rant about not knowing your customers

by Jenny Salazar | 20 Sep, 2017 | Crazy Rant, Customer Relations, Loyalty Matters

Is it just me, or does it drive you crazy too, when you visit a restaurant, hairdresser, clothes shop, etc. as a customer, and you’re in conversation with them about this or that. Then at the end of the ‘transaction’, they give you a promotional...
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