by Rebecca Wiles | 27 Jun, 2018 | Customer Relations, Knock-Out Customer Service, Loyalty Matters, Selling Skills
Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow The core concept of sales is centred on your customers. When you’ve been in the sales industry for a long time, you realise how much the process and sales is far from selling at all.... 
by Jenny Salazar | 15 Jun, 2018 | Business Acumen, Great Discovery, Knock-Out Customer Service, Networking, Selling Skills
Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow Question: Would you like to know how to communicate and engage with your customer even before you even met them? Question: Would sending that first ‘cold’ email be easier if you knew... 
by Rebecca Wiles | 23 Jan, 2018 | Business Acumen, Customer Relations, Knock-Out Customer Service, Selling Skills
Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow Client: “How do we get great information from our customers?” This question is asked regularly by our clients to our team ‘How do we get great information from our... 
by Rebecca Wiles | 6 Nov, 2017 | Customer Relations, Knock-Out Customer Service, Selling Skills
Some people think of their customers as a means to buy their products or services. Some people even think of their clients as someone who ‘transacts’ with their company. Some people think they have a great relationship with their customers, but the reality is that... 
by Rebecca Wiles | 22 Aug, 2017 | Knock-Out Customer Service, Loyalty Matters, Selling Skills
We’ve all been there before when we’ve realised the biggest and most common mistakes when understanding your customers, and to make it easy for you, let’s switch places for a moment. We’ve all been customers. In fact, we are customers every... 
by Rebecca Wiles | 9 Aug, 2017 | Customer Relations, Knock-Out Customer Service, Loyalty Matters
Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow Focus of the business should be revenue…but there’s more. We could be really cheeky and just list the 5 fantastic reasons why the focus of each business interaction is...
