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What’s scarier? Passive or Aggressive Customers?

What’s scarier? Passive or Aggressive Customers?

by Rebecca Wiles | 27 Jun, 2018 | Customer Relations, Knock-Out Customer Service, Loyalty Matters, Selling Skills

Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow The core concept of sales is centred on your customers. When you’ve been in the sales industry for a long time, you realise how much the process and sales is far from selling at all....
A great discovery: How to understand your customers before you meet them

A great discovery: How to understand your customers before you meet them

by Jenny Salazar | 15 Jun, 2018 | Business Acumen, Great Discovery, Knock-Out Customer Service, Networking, Selling Skills

Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow Question: Would you like to know how to communicate and engage with your customer even before you even met them? Question: Would sending that first ‘cold’ email be easier if you knew...
My customer asked me how to get great information from their customers

My customer asked me how to get great information from their customers

by Rebecca Wiles | 23 Jan, 2018 | Business Acumen, Customer Relations, Knock-Out Customer Service, Selling Skills

Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow Client: “How do we get great information from our customers?” This question is asked regularly by our clients to our team ‘How do we get great information from our...
12 easy steps to make your customers love you more

12 easy steps to make your customers love you more

by Rebecca Wiles | 6 Nov, 2017 | Customer Relations, Knock-Out Customer Service, Selling Skills

Some people think of their customers as a means to buy their products or services. Some people even think of their clients as someone who ‘transacts’ with their company. Some people think they have a great relationship with their customers, but the reality is that...
The most common mistakes about understanding your customers

The most common mistakes about understanding your customers

by Rebecca Wiles | 22 Aug, 2017 | Knock-Out Customer Service, Loyalty Matters, Selling Skills

We’ve all been there before when we’ve realised the biggest and most common mistakes when understanding your customers, and to make it easy for you, let’s switch places for a moment. We’ve all been customers. In fact, we are customers every...
5 fantastic reasons why customers should be the focus of every business

5 fantastic reasons why customers should be the focus of every business

by Rebecca Wiles | 9 Aug, 2017 | Customer Relations, Knock-Out Customer Service, Loyalty Matters

Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow Focus of the business should be revenue…but there’s more. We could be really cheeky and just list the 5 fantastic reasons why the focus of each business interaction is...
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