THE LEAD TRAINERMeet the person behind establishing dynamic sales leaders through focused training and coaching
Founder, Director, Mentor & Lead Trainer
With over 30 years experience in customer service and sales, Rebecca is an expert in establishing dynamic sales leaders through focused, professional and personalised training and coaching.
Her passion for imparting knowledge, cultivating great teams by educating and nurturing great talent with her own unique style of panache, fun and finesse.
The author of “So, you think you really know me?”, a true representation of your customer/guest/traveller/client, Rebecca believes it’s very important for sellers to truly have a proper understanding of their customer in a holistic sense.
Rebecca believes, everyone in your company is a salesperson, no matter what your job title is.
As a keynote speaker specialising in 5 key areas, Rebecca has coached, consulted, mentored, trained and worked with companies from all markets in the Hospitality, Travel & Tourism Industries (Airlines, Hotels, Event Planners, Tourism Bureaus, Car Rental Companies) as well as companies outside the industry (who enjoy the high level of experience and service culture) to create excellence with their next generation of sales leaders.
Spending 5 years living in Asia and travelling to many countries where she has gained invaluable knowledge of other cultures in business through extensive experience in the fields of sales & marketing, loyalty, and management. Her last corporate assignment lead her to head up a specialised training team for the division in loyalty to the entire hotel operations and sales teams. Prior to that, she spent over 20 years experience in various industry companies in Sales & Marketing.
With this vast experience and knowledge and her entertaining and unique training style, she’s the ideal person to help your next generation of leaders through our incredible and engaging programmes.
Rebecca is available to speak as a keynote speaker while holding frequent training programmes throughout Australia and has been invited to lead various sessions internationally. No two training programmes are the same, she will design the programme specifically for you and your companies needs.
“I spend quality time with clients, understanding their needs, creating programmes that bridge the gaps and make training a fun and creative place for learners to share, experience and learn from not only me and my experience but from the rest of the room too. While I’m working with one company, I guarantee I will not work on the same programme with their 3 main competitors. The programs I write for clients are only delivered to them, ensuring this is a USP in business.” Rebecca Wiles
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HERE’S WHAT YOU’VE BEEN MISSING:
Meetings. They’re a pretty polarising subject. Some people (and most businesses) place a lot of value in conducting and attending thorough meetings that occur regularly. Other people would gleefully drink burnt coffee for a year if it meant not having to set foot in another meeting. They’re too long, they’re disorganised, they’re boring, the information covered could’ve easily been an email…these are all common (and valid) complaints. The reality is, meetings are an essential part of almost any organisations—but they do have a tendency to go really, really wrong. Luckily, there are ample online resources to transform meetings from dysfunctional to optimal.
“To be, or not to be? That is the question—” okay, so that isn’t the question we’re asking in this blog post. But we are discussing drama, although the type of drama we’re referring to happens in the workplace, not the theater. According to a recent Wiley study that asked 12,000 people, “What is the first word or phrase that comes to mind when you think of ‘interpersonal conflict in the workplace’?” one answer was exceedingly prominent. Any guesses? (Spoiler alert!) It’s “drama.”
Here’s a hard business truth: No workplace is free of the ravages of distrust. Anyone who’s ever held a job knows the frustrations that emerge when coworkers don’t trust each other – the miscommunications, rivalries, inefficiencies, morale problems, and turnover that, in the end, distract people from their work and make life stressful. And ultimately, research shows, cost money.
DON'T BE SHY. GET IN TOUCH WITH US.
If you’re looking for a personalised training solution to fit your team, shoot us an enquiry now!