Professional, Dynamic, Personalised, Focused & Fun - Sales Training

Not all standard sales trainings are applicable to your Hospitality, Travel & Tourism sales teams and if your sales training now doesn’t bring the required results, then it’s time to reconsider your options. Bring someone in to design a tailored training solution for you!


The Training Establishment is a global consulting and training company, we specialise in Sales & Customer Management training specialising in the Hospitality, Travel & Tourism industries. We design and deliver high-impact, transferable learning solutions for all personnel within your company.

We believe everyone in your company is a salesperson, whether they are customer facing or not, everyone is an ambassador to your company = salesperson.

As instructor-led training specialists, we deliver face-to-face and virtual solutions, for groups and individuals, to develop their skills in the areas they need to excel. Here’s what we do:



Our training packages cover varied topics that address your team’s needs. We believe not all teams are the same and so, we make it a commitment to fully understand a team’s training requirements before embarking on a training plan.


Utilising a one-on-one approach of a series of confidential conversations, our Executive Mentorship helps individuals and teams realise what’s holding them back from achieving their goals and how to face these challenges by focusing on solutions that matter.



Are you looking for corporate and conference speaker with a proven track record in the industry? Our Lead Trainer Rebecca Wiles focuses on providing insightful discussion while maintaining a fun and engaging atmosphere.


Are you struggling to be on the same page with everyone else in the team? Or, is your team simply having difficulty achieving productivity due to miscommunication and inefficient workplace culture? DO DiSC-OURSE Today. We offer Everything DiSC® accredited courses that help you supercharge your teams to smash your business goals. 


“Becoming an Outstanding & Memorable Trainer” course is everything you need to know in setting the foundations of becoming a trainer that gets results for your clients. Get our tips and tricks from our incredible Lead Trainer, Rebecca Wiles.



The structure of the sessions was able to be tailored to maximize key learnings and outcomes that really benefited the group. Bec’s positive energy and attitude ensured that each session was fun and inclusive.  The team is now more confident more liaising with clients and it’s great to see each of them putting the learnings into practice each day. Thank you Bec! Looking forward to bringing you on board for more future training sessions.

Katie Tinetti

Manager, Specialised Event Team – Australia




It was my pleasure to join Sales Strategy & DiSC® Workplace Profile Training conducted by Rebecca, and I was so delighted to have this great opportunity to make myself refreshed and motivated as a professional sales indeed. Her training materials and leadership were super excellent to guide us in the right direction to become more successful and productive without any doubt. Million thanks, Rebecca.

Samuel Park

Director of Global Sales – Korea




We engaged Rebecca Wiles to assist and host our launch of a new customer facing product event to 100 corporate customers for a themed event.  Having Bec on board made the event successful because her professional approach and “Can do attitude” made it a great event. She embraced our company culture, was professional, in character and ensured the night ran smoothly, while keeping the customers engaged and entertained. I would certainly recommend anyone to engage Rebecca for Key Note Speaking/Hosting your next event. We certainly will

Nick Berry

Director Global Sales – Australia




We engaged Rebecca Wiles to review our customer service processes from the ground up. Her brief was to help the customer service team with everything from answering the phone, providing meaningful quotes, proactively following up on enquiries to closing a sale. Bec designed a tailor-made suite of sessions to match our needs. She delivered 8 well-structured and well-organised sessions that targeted our company’s specific needs. Bec’s personal training has left a lasting impression with us and your training has instilled lasting behaviours that will remain with us for a long time.

Michael Richardson

Customer Service and  Communications Manager  – Australia




This is a very good training experience. This training is useful for my future sales work especially in sales strategy and leadership.

Lily Lee

Director of Sales – China




Bec served up courses of tasty information in bite-sized, easy to digest morsels. Like a master chef, she took all of the ingredients of social media, mixed it with a wealth of knowledge and peppered it with personal anecdotes to create a course that was fun to partake in, easy to understand and with real learning outcomes.

Andrew Balnaves

Creative Director  – Melbourne




Rebecca has an aptitude for excellence in all areas of her work and applies this to each client she works with. She pays very close attention to clients requirements and tailor makes training programs which not only fit what the client requires but delivers results. Rebecca personalises her delivery to each group she works with from a trainer perspective irrespective of seniority or size making sure there is immediate outcomes and beneficial results. Dedication, exceeding expectations, personable are just some of Rebecca’s key attributes. I would have no hesitation in recommending Rebecca to assist with your training requirements.

André Jacques

Luxury Global Hotelier – Seasoned Marketing & Sales Director




I would like to tell you how much I enjoyed Shaun’s 2 days training group last month. The topic was good, and he presented the material that everyone could understand. I personally feel much more confident working with the new technic now that I did learn from this training. Thank you for a very valuable experience.

Joyee Goh

Senior Sales Manager – Singapore




Thank you for instilling the importance of fully embracing Social Media within the workplace. It’s not only interesting but VERY exciting- a great opportunity.

Lauren Easton

Creative – Australia




Bec is one of the few trainers I came across who could truly engage with all the participants in the class. She could leverage her sales background and so the audience could naturally relate to her examples cited. Of course, her energetic styles will definitely help one stay focused. Most importantly, she follows up on the questions and comments in the parking lot after the class, which is much appreciated.

Dicky Chan

Director of Sales – China






Personalised training programmes

Our detailed consultations with clients ensure that we truly understand your challenges, gaps and needs before we design the best training solution for you.


Wide topics covered

Would you like your sales team to develop a specific skill? We cover a variety of topics from negotiation skills, presentation skills, advanced selling skills, loyalty for sales, sales skills for new and non-salespeople to Everything DiSC® Workplace Profiles and Everything DiSC® Sales Profiles etc, and more that specifically address their challenges in achieving these skills and desired outcomes.

One-on-one mentor sessions

We pride ourselves in offering EstablishingYOU, our Executive Development mentor programme that caters to professionals who want to further build up their career growth and know where exactly they need to be in their careers.



We’re committed to bring you results. After each training session, we recommend holding a follow-up session with the participants so we can quantify their learning and outcomes. Training is an investment in your company and you need a return on this investment.

Our Guarantee

You want your training to set you apart from the competition, so we guarantee not to train your competition in the same topic that we’ve trained your team in for 6 months after our training contract is complete. This will allow your team a head-start from the competition.

Multiple Trainers

We have trainers based in various locations, speaking multiple languages. We match the best trainer to your need, while we offer options to fit within your budget.



DiSC® Personality Assessment helps employees and business owners
build a better version of themselves in the workplace.
See what DiSC® packages we offer here.