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“To be, or not to be? That is the question—” okay, so that isn’t the question we’re asking in this blog post. But we are discussing drama, although the type of drama we’re referring to happens in the workplace, not the theater. According to a recent Wiley study that asked 12,000 people, “What is the first word or phrase that comes to mind when you think of ‘interpersonal conflict in the workplace’?” one answer was exceedingly prominent. Any guesses? (Spoiler alert!) It’s “drama.”read more
Here’s a hard business truth: No workplace is free of the ravages of distrust. Anyone who’s ever held a job knows the frustrations that emerge when coworkers don’t trust each other – the miscommunications, rivalries, inefficiencies, morale problems, and turnover that, in the end, distract people from their work and make life stressful. And ultimately, research shows, cost money.read more
Every day, we are inundated with ideas on how to reframe our perspectives around different issues. A new diet to help reframe our relationship with food, a digital course on how to change the way we manage finances, a self-help book on how to better understand where your spouse is coming from during an argument. All of these are great solutions for certain people in certain situations. But what about an actionable way to reframe something that affects all of us?read more
Did you know that for the first time ever, we have five generations in the workplace? Five! In a time where diversity and inclusion are (thankfully!) a top priority for organisations, generational diversity can be easy to overlook. Yet, each generation brings diverse backgrounds, perspectives, and behavioural norms to work that, when effectively connected, can improve organisational culture and performance.read more
Now that you’ve got the basics and theory of DiSC® down pat (see our back to basics post, as a refresher!), we’re going to dig into something crucial to Everything DiSC®: our research. We’re often asked how accurate and/or legitimate the Everything DiSC assessment is, and those are great questions. In short, our answer is this: we’ve built the Everything DiSC Application Suite on a foundation of research and rigour to ensure high-quality, transformational learning experience—every time.read more
When it comes to dealing with the uncomfortable things in life—fears, threats, stressors—our “fight-or-flight response” is often triggered. We hear this phrase a lot, but it is indeed a real physiological phenomena; something deep in our nervous system that urges us to either prepare for battle (fight) or flee the sticky situation (flight).read more
What’s the first word or phrase that comes to mind when you think of “workplace conflict”? We’re guessing that super fun or awesome or beneficial aren’t exactly at the top of the list. In a recent study, Wiley asked 12,000 Everything DiSC® participants (from executives to individual contributors) this same question, and their responses were pretty much what you’d expect:read more
“Stability is a shut off switch for your brain.”
This is the central idea of Inc.’s article, “Science Has Just Confirmed That If You’re Not Outside Your Comfort Zone, You’re Not Learning” written by Jessica Stillman. Her statement is backed by research from Yale University that says brain regions associated with learning basically shut down when we are operating within a predictable pattern. When uncertainty comes into play, our brains snap into learning mode.read more
You’re hearing a lot about DiSC and seeing some great infographics coming out from us, but what does it all mean. Let’s get a great understanding of DiSC® from the ground up: the theory, the research, the power of the circumplex, and the dos and don’ts of DiSC.read more
This Rat has exceptional taste and knows how to be thankful for the finer things in life. Their home is relaxed and nicely decorated and they like to entertain and mix in stylish groups. They have substantial financial insight and are very good at investing their money. DiSC-OURSE is the perfect tool to help you and your team to discover their DiSC Personalities.read more
A Sales Expo by the definition in our FAQ is a mini-Trade Show where you might have a number of representing companies or brands (exhibitors) that want to showcase their products or services to a group of customers (delegates) in one central place.read more
Our customers pay our bills. They allow us to survive. They are the reason we are in business at all.read more
Have you ever contacted a training company and talked through your needs and requirements for training, only to have them tell you the courses that they offer and how you must fit into their box?read more
Keep this in mind, sales is all about building relationships and it’s normal for any kind of relationship to have some challenges along the way. There’s always the right kind of sales technique to manage each type of customer.read more
Showing your Customers the ‘Love’ should be part of your annual Sales Activity plan. Research shows that 80% of your business comes from 20% of your repeat customers. This means that you should be taking great care of your Top 20% repeat customers because the business that they give you is more than the rest of your clients, combined.read more
Would you like to know how to communicate and engage with your customer even before you even met them?
Then take time to read this article and you’ll be surprised to find out how it can be easily done.
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A customer asked me a question that is common among start-up business owners and non-salespeople. This short video clip takes through the whole process of setting up your own sales activity calendar.read more