by Rebecca Wiles | 27 Jun, 2018 | Customer Relations, Knock-Out Customer Service, Loyalty Matters, Selling Skills
Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow The core concept of sales is centred on your customers. When you’ve been in the sales industry for a long time, you realise how much the process and sales is far from selling at all.... 
by Rebecca Wiles | 20 Jun, 2018 | Business Etiquette, Loyalty Matters, Selling Skills
Be the first to receive our updates. Follow us here: FollowFollowFollowFollowFollow The Value of Your Repeat Customers Showing your Customers the ‘Love’ should be part of your annual Sales Activity plan. Research shows that 80% of your business comes from 20% of your... 
by Rebecca Wiles | 28 Nov, 2017 | Customer Relations, Loyalty Matters, Questioning skills, Selling Skills
If you could turn back time on your last failed sales call and redesign the way you asked those questions, so you gained quality answers, what would you do or what would you change? What if you knew back then, what you know now, would you want to know the biggest... 
by Jenny Salazar | 17 Oct, 2017 | Business Etiquette, Loyalty Matters, Selling Skills
The end of the year is approaching and it’s time to think about how to thank your customers for the year that has been. Some businesses will opt to ignore this while those who truly value their customers will likely set up a good “thank you” initiative to... 
by Jenny Salazar | 20 Sep, 2017 | Crazy Rant, Customer Relations, Loyalty Matters
Is it just me, or does it drive you crazy too, when you visit a restaurant, hairdresser, clothes shop, etc. as a customer, and you’re in conversation with them about this or that. Then at the end of the ‘transaction’, they give you a promotional... 
by Rebecca Wiles | 22 Aug, 2017 | Knock-Out Customer Service, Loyalty Matters, Selling Skills
We’ve all been there before when we’ve realised the biggest and most common mistakes when understanding your customers, and to make it easy for you, let’s switch places for a moment. We’ve all been customers. In fact, we are customers every...
